Cordis - Sentiment Analysis

CORDIS

Sentiment Analysis
cordis opt

CORDIS is the Sentiment Analysis through which it is possible to analyze the emotions that the customer expresses during and after the process of fruition of the online contents. The data collected, classified and analyzed in an automatic way, can be used to define plans to improve the business of the company.

Features

application areas

  • Customer Care
  • Customer Satisfaction

technology

  • AIKA

users

CORDIS is intended for companies that want to develop strategies for Customer Satisfaction and Customer Care.

Services

  • Gathering customer satisfaction through natural language interaction with a digital assistant.
  • Classification of information by macro categories with user profiling.
  • Creation of Key Performance Index (KPI).